Shipping & Returns
- We will always try to despatch parcels as soon as possible after ordering and will advise if this is going to be more than 1 working day.
- Free Tracked 48 hour delivery on all UK orders over £30 (excluding oversize or overweight)
- For U.K. delivery addresses £4.25 for a fully tracked 48 hour delivery service - overweight or oversize parcels are charged more at checkout
- Orders are sent by Royal Mail or Parcelforce delivery
- We are not currently able to offer international delivery. Changes to VAT have made it currently not feasible for us. We apologise for any inconvenience
- Postage to BFPO addresses is just £4.25 for parcels under 2kg - overweight or oversize parcels are charged more at checkout
- When you place your order enter your BFPO address but for country choose UK. You will only be charged £4.25. If we later find the BFPO is a freepost address you will be refunded postage.
- Items are signed for when they reach the military base in the UK and cannot be traced beyond this point.
RETURNS & Cancellations
- FREE UK RETURNS
- We are now offering free returns on all items bought through our website (UK Only). Please email us on [email protected] and we will send you a free returns label. You will then be able to drop the parcel off at any postbox or post office or you can arrange a free collection on the royal mail website.
- Extended Christmas Returns - items bought between 1st December and 24th December can be returned until 28th January
- All returns should be in the condition they were sent in, securely parcelled and use the address label included, all returns must be recieved by us within 28 days of you receiving the order. Any questions please email us on [email protected]
- We recommend you get a free proof of postage, then if the item is lost in the post we can refund you.
- Orders can only be cancelled before they have been dispatched. Once the item is despatched the order can no longer be cancelled - but the item can be returned for a full refund.
- To Cancel an order please email [email protected] before your order is despatched.
- OTHER ISSUES
- Any problems you can call Mark on 07940 589332 Monday - Friday 9am - 5pm . but please leave a phone number as this may be an answerphone if we're all busy serving customers We look forward to hearing from you.