- We will always try to despatch parcels as soon as possible after ordering and will advise if this is going to be more than 1 working day.
- Free Tracked 48 hour delivery on all UK orders over £30 (excluding oversize or overweight)
- For U.K. delivery addresses £4.25 for a fully tracked 48 hour delivery service - overweight or oversize parcels are charged more at checkout
- Orders are sent by Royal Mail or Parcelforce delivery
INTERNATIONAL DELIVERY DURING COVID & BREXIT
We are doing our best to get orders to you during this difficult time, but please be aware if a country is struggling to provide a reliable international parcel delivery service we will be unable to ship to that country as there is a good chance your order will not arrive.
- For Continental Europe you will initially be charged £15 when you place the order -however the final postal costs will be quoted before despatch
- For Further afield you will initially be charged £50 when you place the order - however the final postal costs will be quoted for including the delivery postage.
- International orders can be returned but postage costs will not be refunded.
- All international goods are sent on a signed for service to guarantee delivery - once we have received the order we will send a quote for the delivery cost to you. You can either accept and we will charge / refund as necessary or you can decide to cancel the order - no questions asked. Please contact us if you would like a rough quote for delivery of an item.
- All international goods are despatched on a signed for service because we have found it is a more reliable service than the regular post.
- Postage to BFPO addresses is just £4.25 for parcels under 2kg - overweight or oversize parcels are charged more at checkout
- When you place your order enter your BFPO address but for country choose UK. You will only be charged £4.25. If we later find the BFPO is a freepost address you will be refunded postage.
- Items are signed for when they reach the military base in the UK and cannot be traced beyond this point.
- FREE UK RETURNS
- We are now offering free returns on all items bought through our website (UK Only). Please email us on [email protected] and we will send you a free returns label. You will then be able to drop the parcel off at any postbox or post office (or we can arrange parcelforce collection for larger items)
- All returns should be in the condition they were sent in, securely parcelled and use the address label included, all returns must be recieved by us within 28 days of you recieving the order. Any questions please email us on [email protected]
- We recommend you get a free proof of postage, then if the item is lost in the post we can refund you.
- Any problems you can call us on 01507534947 or Mark on 07940 589332 9am - 6pm 7 days a week. but please leave a phone number as this may be an answerphone if we're all busy serving customers We look forward to hearing from you.
- INTERNATIONAL RETURNS
International customers are permitted to return things as per your statutory rights. Please contact us before returning so we can see if an alternative would be acceptable. Thankyou